Support
Reach a person
Include the payment ID, the network and the transaction hash. Those three facts let us trace any payment end to end.
Customer or merchant support
The operator of this deployment configures a support address (NEXT_PUBLIC_SUPPORT_EMAIL). Until it is set, contact the merchant you paid directly.
Funds sent to the wrong network or in the wrong token cannot be matched automatically. Keep your transaction hash.
Security reports
A private disclosure address is configured per deployment (NEXT_PUBLIC_SECURITY_EMAIL). Do not post vulnerabilities publicly.
Read the security model first, including its stated limitations.
Early access
Use the support address once the operator publishes it. Include your expected volume, chains and how you take payments today.
Plinth is testnet-only. You can try the sandbox now; no response-time commitment is made yet.